Food poisoning is an unpleasant illness that is caused by the consumption of food
or drink which has been contaminated by bacteria, viruses or chemicals including
naturally occurring toxins. Symptoms can start within a few hours or a number of
When a customer complains to you alleging food poisoning it must be dealt with in
a swift and professional manner as it can seriously affect your reputation.
Food Alert manages the alleged food poisoning incident on your behalf by:
Complete management dealing with the incident from notification to conclusion
Liaison with all parties involved
Arranging for food samples to be analysed by an independent laboratory
Inspecting food premises where the alleged food poisoning outbreak may have occurred
Providing a detailed report at the end of the investigation including recommendations
Corresponding with the customer
For further information on our auditing services and to discuss your individual requirements
please contact us today.